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All prices quoted in CAD$ are approximate and although we update our database daily, we cannot be responsible for any fluctuation in exchange rates. Since we are a Canadian company, all charges will be made in Canadian dollars.
Full payment is required prior to dispatch of the order. Customers have the right to cancel their order at any time prior to its dispatch for a full refund.
We are certain you will be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days by phone or email of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund for your item if returned in the same condition as it was when it was sent to you excluding any shipping or insurance costs for which you were responsible. Buyer is responsible for return shipping or insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (Canada Post, UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
Most our shipments with be done with Canada Post. Shipments sent outside of Canada may be subject to import duties which are the responsibility of the purchaser, or in the case of a gift shipment, import duties may be charged to the recipient. Please note, we have no control over these and recommend that you contact your local authorities for further information on this subject.
It is the responsibility of the customer to ensure correct delivery details are supplied at the time of purchase, as BlueHawthorne cannot be liable for non-delivery of shipments due to incorrect delivery details being supplied to us. Should shipments be returned to us because of delivery
Thank you for shopping with Blue Hawthorne Antiques and Collectables. |
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